Return and Refund Policy

At NEYLO, we strive to ensure you are satisfied with your purchase. If you need to return an item, our policy is outlined below.

1. Return Window

You have 90 days from the date of delivery to initiate a return for your item.

2. Return Conditions

To be eligible for a return, your item must be unused, in its original condition, and completely free of any physical damage or signs of installation. It must be in the original packaging and include all original accessories (including networking cables, power adapters, antennas, and instruction manuals). If a device is returned damaged, altered, missing parts, or showing signs of daily use, the return will be rejected.

Note: We do not have any "Final Sale" items. All products are subject to this standard 90-day return policy.

3. Return Shipping Costs

The customer is responsible for paying all return shipping costs. We do not provide prepaid return shipping labels. Shipping costs are non-refundable.

4. How to Initiate a Return

To start a return, please contact us at support@neylo.shop with your order number and the reason for the return.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will automatically be applied to your original method of payment within 3 to 10 business days.

6. Order Cancellations

If you need to cancel your order, you must contact us within 1 to 2 hours of placing it. Once this timeframe has passed, the order is sent to our warehouse for processing and can no longer be canceled.